Logistics Case Studies: Control Guide Manage

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OAIS (Operations and Infrastructure Services):
Enhancing Industrial Dynamics with Unparalleled Support

In the intricate tapestry of industrial capabilities, OAIS emerges as a distinguished orchestrator, embodying its unwavering mission - "OAIS - Support Right". Since 2001, our stewardship of the 90-hectare industrial park  has epitomised precision, expertise and unwavering support, creating an ecosystem where businesses thrive and industry standards are redefined.

Panorama of industrial park: Spread over 90 acres of industrious potential, our industrial park has been the epitome of industrial evolution since 1923. As a testament to our commitment, we are proud to have a workforce of 5,240 people who tirelessly contribute to the dynamism within our domain.

Legacy and evolution: Rooted in history since 1923, our industrial park has flourished under the banner of OAIS since 2001. Corporate Residence: Home to 23 diverse companies, our industrial park vibrates with the synergies of businesses that contribute to the tapestry of success. Optimised utilisation: With a remarkable 65% occupancy rate, our industrial park is a testament to the attractiveness of our services and the efficiency they bring.

Bespoke services: At OAIS, we go beyond conventional expectations to provide a range of specialised services meticulously crafted for our discerning clientele:

  • Utility and Waste Mastery: Our utility and waste management expertise is aligned with environmental responsibility and regulatory excellence.
  • Wastewater Alchemy: Operating a sophisticated wastewater treatment plant, we champion the environmentally responsible management of industrial by-products, setting a gold standard in sustainability.
  • Logistics Symphony: Immerse your operations in logistical excellence with our seamless transportation and warehousing solutions, meticulously orchestrated to increase your efficiency.
  • Forklift Ballet: Navigate the industrial landscape with finesse through our forklift rental services, ensuring the fluidity of your material handling needs.
  • Facility Virtuosity: Let us take care of your physical infrastructure. Our facilities management services ensure a safe, optimal and inspiring workspace for your operations.
  • Sentinels of safety: With our dedicated site fire brigade, we stand as vigilant guardians, ready to respond quickly to any emergencies that may arise within our industrial park.
  • Guardians of assets: Our site security services strengthen the perimeter of your business, ensuring that your assets and interests are protected.

Flexibility redefined:

In the symphony of our services, we champion flexibility. While we encourage you to take advantage of our comprehensive offering, we understand that each business is unique. With the exception of mandatory services such as site fire brigade, site security and yard management, our industrial park occupiers enjoy the freedom to tailor their engagements to suit their specific needs.

In essence, OAIS is not just a service provider; we are architects of prosperity, curators of excellence and champions of industry evolution. As we continue to uphold our mission of "Supporting Right", we invite you to join us in the crescendo of success where businesses thrive and industry standards soar to new heights.


Challenges Faced by OAIS: Navigating Complexities in a Dynamic Environment

Customer Landscape: Currently, the industrial park hosts 23 companies, each vying for operational capacities. Many of these enterprises are integral to the automotive industry, engaged in Just-in-Time (JIT) and Just-in-Sequence (JIS) processes. However, the competitive environment introduces a persistent challenge, elevating safety risks within the premises. The competitive dynamics among the 23 resident companies pose a continuous challenge, amplifying safety risks within the shared space.

Logistics and Deliveries: The logistics landscape presents its own set of challenges, primarily related to the delivery processes undertaken by the companies within the industrial park.

  • Long distance truck deliveries: Deliveries are predominantly made by truck over long distances, resulting in uncertain arrival times and lack of coordination.
  • First come, first served approach: The prevailing approach to deliveries is 'first come, first served', leading to operational inefficiencies and potential bottlenecks.
  • Diversity of vehicle types: The variety of vehicles, ranging from private cars (used by service technicians) to small vans and large trailers, adds complexity to an already complex logistics network.
  • Unconventional loading and unloading: Some deliveries involve ground level loading and unloading without ramps, often requiring the use of forklifts. With typically only one ramp per building, this can lead to congestion and delays, especially given the infrequent use (1-4 times daily).

Parking and traffic on the site: The management of parking and traffic flow within the industrial park is a significant challenge, affecting the overall efficiency and accessibility of the site.

  • Limited truck parking outside the site: The lack of truck parking outside the site, particularly in the immediate urban area, exacerbates congestion and accessibility issues.
  • Scarce and inaccessible on-site parking: On-site parking is both limited and difficult to access, creating challenges for both employees and visiting drivers.
  • Traffic flow constraints: The presence of one-way traffic regulations, coupled with insufficient opportunities for traffic to meet within the site, hinders the smooth movement of vehicles.

Additional challenge: Multilingual and unpredictable arrival of international trucks

In addition to the existing challenges, OAIS faces a unique hurdle with the arrival of trucks from different countries. Drivers often communicate in different languages, creating uncertainty, and in many cases the specific shipping company is unknown in advance. To make matters worse, the vast distances involved make precise slot planning impossible. The usual waiting areas for drivers cannot be provided due to the urban location of our site, and the limited space within the site exacerbates this challenge. This scenario adds an extra layer of complexity to the logistics process, requiring innovative solutions to streamline communication and coordination with drivers arriving from different parts of the world.

Addressing the challenges: OAIS recognises these challenges and is committed to finding innovative solutions that enhance safety, streamline logistics and optimise the overall operating environment. Through collaboration and strategic planning, OAIS aims to turn these challenges into opportunities, fostering a more resilient and efficient industrial park for all stakeholders.

Your Job is: Improving Operational Efficiency at OAIS

As the CEO of OAIS, charged with overseeing the entire site, your leadership is critical in addressing the current challenges facing the site. 

The negative impact on the site's reputation, the threat of regression from resident companies and the inability to attract new business require decisive action. To address these issues, a comprehensive system must be implemented to efficiently manage all vehicle movements, both inbound and outbound, including internal activities such as handling OAIS' own fleet, forklift trucks and the company's fire brigade, as well as external activities such as deliveries to production and storage areas, transport within production halls and movements within OAIS and company warehouses.


Proposed system: Dock and yard management [1] with control of in and out going traffic 

A: Technical Perspective:

  • Vehicle entry and exit management: This sub-process meticulously monitors the logging of all incoming and outgoing vehicles, ensuring a systematic approach to movement control.
  • Internal Fleet Management: This process deals with the planning and monitoring of OAIS' internal fleet, which includes forklift trucks and the company fire brigade.
  • Production and warehouse deliveries: This process coordinates the arrival and departure of external vehicles delivering materials to production lines and warehouses, streamlining logistical operations.

B: Business Perspective:

Beyond the technological advancements, the introduction of Dock and Yard Management services at OAIS not only addresses existing challenges, but also presents a lucrative opportunity to create a sustainable revenue stream. By tailoring these new services to the specific needs of our customers, we not only provide effective solutions, but also position ourselves as a valuable partner, offering services tailored to address critical pain points within the industrial park. This strategic approach allows us to effectively market and 'sell' these offerings, reinforcing our commitment to the success and growth of the businesses we serve within the industrial park.

By introducing Dock and Yard Management, OAIS aims to not only resolve existing challenges but also enhance the overall operational efficiency of the industrial park. This strategic expansion of services demonstrates a commitment to creating a conducive and thriving environment for all businesses within the industrial park.


Additional tips to help you find a good solution

  1. Technological Integration:
    • Implement a centralized system utilizing RFID, QR code or other Auto-ID technology to track and manage vehicles throughout the site.
    • Integrate GPS tracking for real-time monitoring of vehicle locations and movements.
    • Collaborative Partnerships: 
      Description: Explore partnerships with technology providers or logistics companies to enhance the technological infrastructure and offer bundled services.
      Benefits: Leverages external expertise, broadens service offerings, and potentially creates new revenue-sharing opportunities.
  2.  

    The Supply Hub in Industrial Park (SHIP) concept
    is a public logistics service for park-based
    manufacturers. In particular, freight consolidation
    increases efficiency and reduces costs
    in larger supply chains. [2]

    Operational Workflow:
    • Establish a fair and transparent scheduling system, eliminating the "first come, first serve" approach.
    • Implement a digital booking system for dock and yard usage, allowing companies to reserve slots for deliveries, pickups, and internal movements.
    • Prioritize time-sensitive operations, such as JIT deliveries, to minimize disruptions.
  3. Stakeholder Collaboration:
    • Foster collaboration between OAIS and resident companies through regular communication channels.
    • Educational Workshops and Training:
      Description: Conduct workshops and training sessions to familiarize all stakeholders with the new system and offer educational workshops and training sessions on efficient logistics management, emphasizing the benefits of adopting Dock and Yard Management services.
      Benefits: Demonstrates thought leadership, enhances the reputation of OAIS, and potentially attracts new clients seeking guidance in optimizing their operations.
      Description: Provide consultation services to client companies for optimizing their logistics processes using OAIS's expertise.
      Benefits: Positions OAIS as a strategic partner, not just a service provider, and opens up additional revenue streams through consulting fees.
  4. Performance Metrics: 
    • Implement key performance indicators (KPIs) to measure the efficiency of the new system, including turnaround times, congestion reduction, and overall operational cost.
    • Performance-Based Pricing:
      Description: Implement a performance-based pricing model where fees are tied to key performance indicators (KPIs) such as reduced turnaround times and minimized congestion.
      Benefits: Aligns OAIS's success with the success of its client companies, fostering a collaborative and mutually beneficial relationship.
  5. Payment of the new service:
    • Fragenkatalog für Dock- und Yard-Management
      als integraler eines WMS [3]
      1. Subscription-Based Model:
      Description: Implement a subscription-based model for companies within the industrial park to access Dock and Yard Management services.
      Benefits: Provides predictable revenue for OAIS, allowing for better resource allocation and long-term planning.
    • 2. Pay-Per-Use Option:
      Description: Offer a pay-per-use pricing option for companies with occasional or irregular logistics needs.
      Benefits: Flexibility for businesses with varying operational demands, ensuring they only pay for the services they utilize.
    • 3. Premium Packages for Tailored Solutions:
      Description: Introduce premium packages with additional features, customization options, and priority service for companies with specific and complex logistics requirements.
      Benefits: Appeals to larger enterprises with unique needs, generating higher revenue through value-added services.
    • Incentivized Contracts:
      Description: Introduce long-term contracts with incentives for companies committing to extended service agreements.
      Benefits: Encourages customer loyalty, ensures a steady revenue stream, and allows for better forecasting and resource planning.
  6. Continuous Improvement: Establish a feedback loop to gather input from stakeholders, enabling continuous improvement and adaptation of the system to evolving needs.
  7. Marketing and Promotion:
    • Description: Launch a targeted marketing campaign to promote the new Dock and Yard Management services, emphasizing how they directly address the challenges faced by client companies.
    • Benefits: Raises awareness, enhances the perceived value of the services, and attracts potential clients looking for solutions to their logistics issues.

Quellen

  1. „Yard-Management“. In: Wikipedia – Die freie Enzyklopädie. Bearbeitungsstand: 6. April 2023, 15:26 UTC. URL: https://de.wikipedia.org/w/index.php?title=Yard-Management&oldid=232541657 (Abgerufen: 21. Dezember 2023, 09:43 UTC)
  2. Xuan Qiu, George Q. Huang,Supply Hub in Industrial Park (SHIP): The value of freight consolidation, Computers & Industrial Engineering, Volume 65, Issue 1, 2013, Pages 16-27, https://doi.org/10.1016/j.cie.2012.06.016.
  3. Logistik IT Online Auswahl, Feingewichtung: Dock- /Yardmanagement, (2000 - 2023) Fraunhofer IML, Dortmund (Abgerufen: 21. Dezember 2023, 09:30 UTC)

Transparency notice

This text is an assignment from the Master's course "Strategies in Intra- and Transport Logistics" at Kaiserslautern University of Applied Sciences. The text was created by ChatGPS and DeepL-Write from existing content in English and German and revised manually. 

 21.12.2023 small text adjustments and addition of links and sources.



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Version: 1.3 Mai 2023, Kontakt: E-Mail Martin Wölker
Pirmasens, Germany, 2018-, ausgelesen am: , Licence CC BY-NC-SA

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